Privacy Policy

1. What This Policy Covers

This Privacy Policy applies to all information Tellar collects through our Services, including personally identifiable information ("Personal Data") such as your name, email, meeting participation data, and associated metadata. It does not apply to services that are not owned or controlled by Tellar.

2. Information We Collect

A. Information You Provide

• Account Information: Name, email address, password
• Workspace Details: Company name, role, teams you belong to
• Calendar & Contact Integrations: With permission, we may access your calendar invites, event metadata, and contact lists to improve context and relevance
• Meeting Data: Audio, transcriptions, summaries, participants, action items, and linked documents
• Support & Communications: Any feedback, survey responses, or interactions with our support team

B. Information We Collect Automatically

• Device & Usage Data: IP address, browser type, device type, operating system, and interactions within the app
• Service Events: Session duration, feature usage, drop-offs, and key actions
• Cookies & Tracking Tech: We use cookies and pixel tags for analytics, session persistence, and performance improvement

C. Information from Integrated Platforms

If you connect Google Workspace, Microsoft Outlook, Zoom, Slack, or other services, we may collect information such as:

• Meeting attendees, times, links, chat transcripts
• Email metadata (e.g., subject lines, sender, recipient, timestamps—not message bodies unless explicitly permitted)
• Contacts and calendar event data

3. How We Use Your Information

We use your Personal Data to:

• Deliver and maintain the Services
• Generate searchable transcripts, summaries, and recall timelines
• Surface relationship intelligence (who said what, when, and how often)
• Enable integrations with your calendar, contacts, or CRM
• Train and fine-tune our AI models (only on de-identified or user-consented data)
• Communicate product updates or service-related notices
• Ensure security, detect fraud, and enforce legal terms

We do not sell your data, and we do not use customer data to train third-party AI models.

4. Legal Bases for Processing (GDPR)

For users in the EU/UK, our lawful bases for processing include:

• Contractual necessity (e.g., creating accounts and providing the Services)
• Legitimate interest (e.g., improving the product)
• Consent (e.g., connecting external services or enabling AI review)
• Legal obligation (e.g., complying with subpoenas or court orders)

5. Sharing & Disclosure of Personal Data

We may share your information with:

• Service Providers: Hosting (e.g., AWS), analytics (e.g., Amplitude), transcription vendors, email delivery services, and customer support tools
• Third-Party Integrations: When explicitly authorized by you (e.g., Zoom, Google Calendar)
• Legal Authorities: When required by law, regulation, or subpoena
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Your Organization: If your account is managed by your employer or workspace admin

6. Data Retention

We retain Personal Data:

• For the duration of your account's existence
• As long as required to fulfill our business or legal obligations
• For longer periods when necessary for backup, training, or compliance (in anonymized or aggregated form)

Users can delete account data manually, or by emailing privacy@tellar.ai. Deleted data is removed from our systems within 30 days.

7. Your Rights

Depending on your location, you may have the right to:

• Access the data we hold about you
• Correct inaccurate or outdated data
• Request deletion of your account and associated data
• Object to certain types of data use
• Request data export in a portable format
• Withdraw consent where previously given

To exercise these rights, email privacy@tellar.ai with the subject: Privacy Request – [Your Country].

8. Cookies & Tracking

We use cookies and related technologies for:

• Session management and login persistence
• Understanding user behavior to improve UX
• Measuring marketing effectiveness

You may manage cookie preferences through your browser or device settings. Disabling cookies may impact some functionality.

9. Security

We take security seriously:

• All data is encrypted in transit and at rest (TLS 1.2+, AES-256)
• Access is limited to authorized employees with multi-factor authentication
• Regular penetration tests and audits are conducted
• We comply with industry standards including SOC 2 and GDPR

If you suspect unauthorized access, contact security@tellar.ai.

10. Children's Privacy

Tellar does not knowingly collect or process data from children under 16. If we become aware that such data has been collected, we will delete it immediately.

11. International Transfers

If you are outside the United States, please note that your data may be transferred to and processed in the U.S. We use appropriate safeguards such as Standard Contractual Clauses to ensure your rights are protected.

12. Changes to This Policy

We may update this Privacy Policy periodically. If significant changes are made, we'll notify you via email or through the product. The current version is always available at www.tellar.ai/privacy.

13. Contact Us